Coronavirus

We’re Here For You

Life looks different right now as communities near and far band together – by staying apart – to protect one another. We understand that the circumstances surrounding the coronavirus are challenging to navigate, so let us say this: we will get through this together. Our team remains committed to prioritizing the health and well-being of our community and has implemented a number of protocols that ensure our residents, future residents, and valued team members are safe and supported during these uncertain times.

Actions We are Taking Amid COVID-19

To Our Military Families and Valued Residents,

The Michaels Organization is intensely monitoring the impact of COVID-19 on our teammates, residents, vendors, partners, and the community. Our main focus is, and always will be, on the health and welfare of our teammates and their families, military personnel, seniors, and students who all call our communities home.

We are following all local, state, and federal guidance on minimizing the risk of exposure, social distancing, and cleaning and disinfecting procedures. We are strengthening our partnerships to provide essential services to all of our residents.

As our community continues to feel the impacts of the coronavirus, we think it is important to share with you what additional precautionary measures Michaels Management Properties are taking to help prevent the spread of the virus in our communities and keep our families and team members safe and healthy.

Our staff is dedicated to serving our families during this challenging time. Below are updates on our team has implemented to minimize the risk and spread of COVID-19. We are continuing to follow the CDC recommendations on social distancing and hope that you and your loved ones will do the same.

Office Hours

Our office hours have slightly changed. We are open Monday through Friday, from 8 am to 5 pm, closed from 12pm-1pm. We encourage you to call, email, visit our website, and get updates through our Facebook page and our resident portal, Active Building.

Maintenance

If you have an emergency, urgent, or life health and safety concern, please contact our maintenance phone line. These work orders should not be placed using the resident portal. For our team members health and safety, they will ask residents qualifying questions to identify any potential risk of exposure to COVID-19 before entering their home. Team members will be wearing a mask or other face protecting equipment and gloves.

Emergency, urgent, or life health safety concerns are listed below, but not limited to:

  • Broken locks, keys, windows

  • Carbon Monoxide detector beeping or not working properly

  • Drains clogged and not working properly

  • Fire (call 911)

  • Flooding in any room

  • Garage door unable to open or close

  • Gas leak

  • Heating issue

  • Inoperable oven, stove, microwave, or fridge/freezer

  • Inoperable garbage disposal

  • Kitchen sink blockage, back up, leaking

  • Light fixtures sparking (light bulbs are not being handed out to residents at this time)

  • Locked out of residence

  • No hot water

  • Plumbing issue (Toilets, Tub, Showers, Sinks)

  • Power Outages (PG&E will be notified by Community Management Offices)

  • Refrigerator is not working properly

  • Sewage back up

  • Smoke detector beeping or not working properly

  • Water leak inside the residence.

Before entering your home, our maintenance technicians will ask you qualifying questions to identify any potential risk of exposure to COVID-19. If you or any other occupant is feeling sick or exhibiting any of the symptoms of COVID-19 please let us know. In addition, they will wear gloves and a mask or other face-coverings to help protect everyone involved.

Landscaping

Our landscaping vendors are currently on site. With the recent rain fall, they are focusing on the front of homes and will continue with the common areas and their regular schedule.

Resident Events

We enjoy seeing all of our residents at our resident events and activities! Follow us on our social media platforms such as Facebook and our resident portal, Active Building for updates as we slowly bring back these in person activities!

Common Areas

At this time, all of our common areas including but not limited to community centers (reservations required), playgrounds, tennis and basketball courts, pool (Brivo App pass required), and fitness centers (Brivo App pass required) are available to residents at the Parks at Monterey Bay.

Move-Ins and Move-Outs

We are dedicated to helping your find your new home! For the health and wellbeing of our team members, we have available homes for you to see on our website! Take a virtual tour of your potential home. Browse through pictures and videos of what our community has to offer you and your family!

We hate to see you leave, but hope you enjoyed your stay with us! A 30-day notice is required to vacate your home. Please contact your management office to fill out the necessary forms and to schedule a pre and final move out inspection. If your PCS is delayed, we are here to assist you! If you need to extend your move out date, please contact your local management office to make those arrangements.

What You Can Do

Best Practices to Avoid Community Spread:

  1. Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

  2. Avoid touching your eyes, nose, and mouth with unwashed hands.

  3. Stay home when you are sick.

  4. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Who We Are As a Whole

Michaels is committed to doing the extraordinary every day, and we remain true to that commitment during this challenging time. We appreciate your patience and understanding. Updates and changes can occur every day and we are doing our best to keep our residence, families, team members, and communities updated.

Thank you!